Terms & Conditions

Legal & Cookies
Luxe Associates Ltd, trading as e-scents (“we”) runs the site www.e-scents.co.uk (“the site”)

Thank you for accessing the e-scents website. We provide the content and services available on this website to you subject to the following terms and conditions

By using the e-scents website, you are acknowledging that you have read, understood and agree, without limitation, to be bound by these terms and conditions which include our privacy policy

From time to time we may modify our terms and conditions to which the content and services available are subject

Accordingly, please continue to review them whenever accessing or using our website

Acceptance of these terms and conditions does not affect your statutory rights, except so far as legitimately excluded


A. REGISTRATION AND ORDERS

Availability

All products are subject to availability

We will inform you as soon as possible if any items you have ordered are not available

Acknowledgement and acceptance of your order

We will notify you by email as soon as possible to acknowledge receipt of your order

If we are unable to fulfil your order following this acknowledgement, we will endeavour to contact you by email or telephone advising you of this

A contract between you and e-scents will come into existence upon us notifying you by subsequent email or telephone that your order has been confirmed and is being dispatched

You will become liable to make payment for the order at that time. At any point up until then, we may decline to fulfil your order

If we are unable to supply a particular item or there is a delay in supplying an item for any reason beyond our reasonable control (including but not limited to an item being out of stock, us identifying a product or pricing error or if we are unable to obtain authorisation for your payment) we will not be liable to you

Risk in the products constituting the orders will pass to you immediately upon delivery

You will be deemed to have accepted the order unless you notify us upon receipt that the order is incorrect or if you otherwise exercise your cancellation right set out below

If you fail to act in accordance with these terms, we shall have no obligation to accept a purported rejection exercised by you

We retain the legal ownership of all products until we have received full payment

We shall automatically and immediately regain legal ownership of the products in the event that we refund payment to you

We shall be pleased to assist if you have any queries or require any information regarding your order. Please email us at hello@e-scents.co.uk or call us on +44 (0)1892 537799

Payment
You can pay by Credit/Debit Card - Mastercard, Visa, American Express, Switch, Delta, Electron, Solo, or Maestro card

Payment for each order will be taken from your debit/credit card as your order is placed, and we usually dispatch by 16:00 on the next working day. Our liability to you in connection with any order will not exceed the total price charged for the relevant items

Cancellation right
You have the right to cancel your order up to 7 working days after the day following the delivery of the goods by sending us a notice of cancellation (by email or post) and returning the goods to us (within the specified deadline) in their original, unopened and unused condition. This does not apply to any sale items

Returns policy
We hope that you will be happy with your purchase but if you are not, we offer a full refund or exchange on any item within 28 days of receipt as long as it is unused and in its original packaging. We cannot refund or exchange any sale items. However, if upon delivery, you notice that any of the products in your order are damaged we shall be happy to replace them


B. DELIVERY

Delivery will be made to your billing address or such other address specified by you at the time of ordering. e-scents do not have any responsibility or liability for any event or expense after the package has been signed for at your proscribed delivery address

Standard UK Delivery (excluding Isle of Man, Channel Islands and the Scilly Isles) is £5.95. Please allow up to 3 to 4 working days for delivery, delivery is usually made by Royal Mail. Other delivery options are available, please see our Delivery and Returns policy for further details

See below for more detail on delivery times

For enquiries on this or in respect of international deliveries outside the UK (including Channel Islands) please contact us at hello@e-scents.co.uk or calling +44 (0)1892 537799

Delivery times - England, Wales, Scotland, Northern Ireland and the Isle of Wight:

We endeavour to deliver to the below territories within 72 hours:

  • Southern Ireland
  • Channel Islands
  • Scottish Highlands: FK17-99, G83, IV1-28, IV33-39, KW all, PA21-33,
PA35-40, PH18-26, PH30, PH31-42
  • Scottish Islands: HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20,
PA34, PA41-48, PA60-78, OH42-44, ZE1-3
  • Isle of Man
  • Scilly Isles

European territories delivery charge and times are as specified below:

Belgium, Ireland, Isle of Man, Luxembourg, Netherlands – £30 delivery charge and will take 3 to 7 working days

France, Germany, Guernsey, Jersey, Monaco – £32 delivery charge and will take 3 to 7 working days

Austria, Denmark, Finland, Italy, Portugal, Spain, Sweden – £35 delivery charge and will take 3 to 7 working days 

Andorra, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia – £37 delivery charge and will take 3 to 7 working days

Bosnia and Herzegovina, Gibraltar, Iceland, Liechtenstein, Norway, Serbia, Switzerland – £39 delivery charge and will take 3 to 7 working days (Iceland, Norway and Switzerland will incur a £25 clearance charge)

United States of America – £32 delivery charge and will take 3 to 7 working days (Deliveries to the U.S.A may incur import and clearance charges)

Canada – £39 delivery charge and will take 3 to 7 working days (Deliveries to Canada may incur import and clearance charges)

Hong Kong, Japan, New Zealand, Russia, South Korea, Taiwan – £42 delivery charge and will take 3 to 7 working days (Deliveries to these countries may incur import and clearance charges)

Australia – £47 delivery charge and will take 3 to 7 working days (Deliveries to Australia may incur import and clearance charges)

Please note that working days exclude Saturdays, Sundays and bank holidays. Any delivery timescales are indicative only and do not constitute binding obligations on us. For security reasons all parcels must be signed for on receipt


C. GENERAL

1. Ownership
All content available on our website, including but not limited to text, content, graphics, logos, photographs, names, illustrations, artwork, trademarks and other material, is the property of Luxe Associates Ltd or its brand partners and is protected by copyrights, trademarks and/or other proprietary rights

You are permitted to use this website for personal purposes only

You agree not to use any content of the website for commercial purposes, including but not limited to copying, duplicating, reproducing, storing, selling, reselling, modifying, accessing or otherwise exploiting the content in whole or in part other than as set out above without our prior written consent

2. Content
We attempt to be as accurate as possible when describing our products and prices on the website

However, subject to applicable law, we do not warrant that the product descriptions, colours or other content available on the website are accurate, complete, reliable, current, or error-free

All prices are displayed inclusive of VAT and exclusive of delivery charges

3. Links to other websites
e-scents may, purely as a convenience to its website users, from time to time include links to other web sites or material which are beyond its control

Such links are in no way an endorsement by us of the referenced content, product, service, or supplier

Should you choose to link to or from any off-website pages or other websites, you acknowledge that this is carried out entirely at your own risk and we will accept no liability to you, howsoever caused in that respect

4. Your suggestions
We welcome your enquiries, feedback, suggestions and other ideas (collectively “Suggestions”) regarding the website or products and services provided by us

All Suggestions will be submitted on the understanding that they are non-confidential and non-proprietary to the person or organisation providing them and that they may not be returned to you and that we may not communicate with you in respect of them

You also agree and acknowledge that we may use or modify the Suggestions and any ideas, concepts or know-how contained therein without restriction, for any purpose (commercial or otherwise), without acknowledgement or payment to you

In providing the Suggestions you agree that you will not misrepresent the origin of the Suggestions and agree to indemnify us for all claims arising from or in connection with any claims in respect of any Suggestion including to any rights therein

5. Limitation/exclusions of liability
The e-scents website is provided to you without warranties or guarantees of any kind whatsoever (express or implied) and your use of our website and its contents is entirely at your own risk

In particular, the user must bear the inherent risks associated with the use of the worldwide web. We accept no responsibility or liability for functions contained on our website and will not be responsible for any errors or omissions or for any technical problems (including but not limited to worms and viruses) you may experience with the website;

incompatibility of the website with any of your equipment, software or telecommunications links

Save as expressly stated elsewhere in the Terms and Conditions, we will not be liable to you or any third party for any direct, consequential or incidental loss or damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any indirect loss whatsoever that arises out of or is related to the use of our website

6. International Access
e-scents does not warrant or otherwise promise that the website, use thereof or the Terms and Conditions (in whole or in part) are in compliance with laws or available for use in locations outside the United Kingdom

If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws

To the extent that any provision of the Terms and Conditions is unenforceable in such locations, that provision should be struck out and the remaining provisions remain in force

7. Notices
Any notices under these terms and conditions may be sent either by email to hello@e-scents.co.uk or in writing to:

e-scents
Luxe Associates
85 High Street
Tunbridge Wells
Kent TN1 1XP

8. Non-waiver
No delay, forbearance or failure by us to take action in respect of any breach of any obligation arising under these Terms shall constitute a waiver of any other breach and no failure to exercise or partial exercise by e-scents of any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy

9. Governing law
This website, any content contained herein, and any contracts entered into as a result of usage of this website are governed by the laws of England and Wales and the exclusive jurisdiction of the English courts


D. COMPETITIONS
Social Media Competition Terms and Conditions

  1. The promoter is: Luxe Associates Ltd (company no. 09594524) whose registered office is at 1 Warwick Road, Tunbridge Wells, Kent TN1 1YL
  1. The competition is open to residents of the United Kingdom aged 18 years or over except employees of Luxe Associates Ltd and their close relatives and anyone otherwise connected with the organisation or judging of the competition
  1. There is no entry fee and no purchase necessary to enter this competition
  1. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions
  1. Route to entry for the competition and details of how to enter are via http://www.e-scents.co.uk/pages/competiton-winners
  1. We may promote the competition on the e-scents website (www.e-scents.co.uk) our Facebook, Instagram and Twitter pages
  1. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified
  1. Closing date for entry will be published in the competition promotional copy. After this date no further entries to the competition will be permitted
  1. No responsibility can be accepted for entries not received for whatever reason
  1. The rules of the competition and how to enter are as follows:
  1. Luxe Associates Ltd reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter
  1. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition
  1. The prize available for each competition will be published in the promotional content
  1. The prize is as stated, and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice
  1. Winners will be chosen according to the Competition specifics published in the Competition content
  1. The winner, winners will be notified by email and/or DM on Twitter/Facebook and/or letter within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner
  1. The promoter will notify the winner when and where the prize can be collected / is delivered
  1. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into
  1. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions
  1. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England
  1. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent
  1. The winner’s name will be available 28 days after closing date by emailing the following address: hello@e-scents.co.uk
  1. Entry into the competition will be deemed as acceptance of these terms and conditions

  2. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to E-scents Ltd and not to any other party - unless stated in the Competition content. The information provided will be used in conjunction with the following Privacy Policy found at www.e-scents.co.uk/privacy-policy